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Wednesday 09 July 2008

   

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Frequently Asked Questions

Q

How long do you stay?

 

This varies depending on the pet. Generally a minimum of 20 minutes and longer for dogs requiring walks, feeding & cuddles.

Q

Which areas do you cover?

 

Royston, Melbourn, Cambourne, Comberton, Barton, Orwell, Barrington & surrounding villages.

Q

Do you pass my details to other companies?

 

Absolutely not. We do not divulge information to any other person or organisation.
We respect your privacy.

Q

Should I leave my cat flap open?

 

This is always a very difficult decision to make when going away. Keeping the flap shut keeps your pet safe and prevents unwanted visitors calling during the night. We cannot accept responsibility for a cat we have not seen to feed and cuddle whilst you are away.

Q

Have you got any insurance and have you been security checked?

 

Yes, we are insured and will show you the documentation at the informal visit. We also have full police checks for your peace of mind and security.

Q

What happens if there are any problems with the keys / locks?

 

We will contact the designated key holder first. The security of your pet and home are paramount so if there is no alternative then we will contact a locksmith.

Q

What will you do if my pet becomes unwell while I am away?

 

Should your pet become ill or injure itself in your absence, we will take your pet to his or her own vet, or to the nearest vet in an emergency.

Q

How much do you charge?

 

Please see our Prices & Payments section. Any questions please email info@fluffyvisits.com telephone 01223 207318 or 07970 105789 between 8.30am-9pm

Q

Do you accept debit & credit cards?

 

Yes we do through Paypal. You do not need to have a Paypal account but you do need an email address. There is a 3.5% charge for this service.

Q

How do I book?

 

You can telephone us for information on 01223 207318 or 07970 105789 between 8.30am - 9pm or email info@fluffyvisits.com

Q

Do you offer any other services?

 

Yes, please refer to our Prices & Payments section or telephone 01223 207318 or 07970 105789 between 8.30am - 9pm for further information.

Q

Do you offer dog walking services?

 

Yes, if we are also looking after the property. Please email info@fluffyvisits.com or telephone 01223 207318 or 07970 105789 between 8.30am-9pm for further information.

Q

What happens if we are delayed?

 

No problem, please ring/text us as soon as you can and we will continue the assignment until you are safely home again.


       

Tel: 01223 207318

Email: info@fluffyvisits.com